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Shipping Policy
SHIPPING POLICY
Last Updated: August 9, 2026
At EinayaCollection, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains how orders are processed, shipped and delivered.
1. ORDER PROCESSING
Orders are generally processed within 1–3 business days after successful order placement and payment confirmation.
Orders placed on Sundays, public holidays or during major sale periods may require additional processing time.
Once your order has been shipped, you will receive shipping and tracking information through the contact details provided at the time of purchase.
2. SHIPPING WITHIN INDIA
We ship orders to serviceable locations across India.
Delivery timelines may vary depending on:
- Delivery location - Courier availability - Weather conditions - Public holidays - Operational delays - Remote or difficult-to-service locations
Estimated delivery timelines will be displayed or communicated where applicable.
Actual delivery times may vary and are not guaranteed.
3. INTERNATIONAL SHIPPING
EinayaCollection may offer international shipping to selected countries and locations.
International shipping availability, shipping charges and delivery timelines may vary depending on the destination.
International orders are final sale and are not eligible for return or exchange, subject to applicable law.
Customers are responsible for providing accurate international shipping information at the time of checkout.
4. SHIPPING CHARGES
Shipping charges, if applicable, will be displayed at checkout or communicated before the order is confirmed.
Shipping charges may vary depending on:
- Destination - Order weight - Package dimensions - Shipping method - Domestic or international delivery
Any applicable shipping charges are the responsibility of the customer unless otherwise stated in a promotional offer.
5. INTERNATIONAL CUSTOMS, DUTIES & TAXES
For international orders, the customer may be responsible for customs duties, import taxes, local taxes, clearance charges or other fees imposed by the destination country.
These charges are determined by the destination country's authorities and are not controlled by EinayaCollection.
The customer is responsible for understanding and paying any applicable customs duties, taxes or import charges.
If an international shipment is delayed, held or returned due to unpaid customs duties, incorrect documentation or destination-country requirements, EinayaCollection may not be responsible for such delays or additional costs.
6. DELIVERY ATTEMPTS
Our shipping partners may make multiple delivery attempts depending on their operational policies.
If the customer is unavailable, provides an incorrect address or otherwise fails to receive the shipment, additional delivery attempts or charges may apply.
For COD orders, repeated refusal or non-acceptance of shipments may result in restrictions on future COD orders.
7. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information.
This includes:
- Full name - Mobile number - House/building number - Street/locality - City - State - PIN/Postal code - Country
EinayaCollection is not responsible for delivery delays, failed deliveries or additional shipping charges caused by incorrect or incomplete information provided by the customer.
8. DELAYED SHIPMENTS
While we work with our shipping partners to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
- Severe weather - Natural disasters - Strikes - Government restrictions - Public holidays - Courier operational issues - Customs clearance - Transportation disruptions - Incorrect address or contact information
Such delays do not automatically qualify an order for cancellation, refund or compensation.
9. LOST OR DAMAGED SHIPMENTS
If your package appears to have been lost or arrives visibly damaged, please contact us as soon as possible.
We may request:
- Order number - Tracking details - Photographs/videos of the package - Photographs of the product - Any other information required to investigate the issue
We will coordinate with the relevant shipping partner where necessary and provide an appropriate resolution based on the circumstances.
10. PACKAGE TRACKING
Once your order has been dispatched, tracking information may be shared with you through your registered email address, mobile number or other available communication channel.
Tracking updates are provided by the respective courier or logistics provider and may take some time to appear after dispatch.
11. ADDRESS CHANGE AFTER ORDER PLACEMENT
If you need to change your shipping address, contact us as soon as possible.
Address changes are subject to order processing status and courier availability.
Once an order has been processed or shipped, we may not be able to change the delivery address.
12. NON-DELIVERY / RETURN TO ORIGIN
If a shipment is returned to EinayaCollection because of:
- Incorrect address - Incomplete address - Customer unavailable - Customer refusal - Failed delivery attempts - Incorrect contact information - Unpaid customs duties or import charges for international orders
additional shipping charges may apply if the customer requests re-shipment.
Any refund or Store Credit, where applicable, will be handled according to our Return & Refund Policy.
13. CONTACT US
For questions regarding your shipment or delivery, please contact us:
EinayaCollection
Email: support@einayacollection.com Mobile: +91-9860257806 Website: www.einayacollection.com
Please keep your Order Number ready when contacting our support team.
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EinayaCollection
Because Every Compliment Matters.
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